Neonova Store Policies

Shipping:

• We process orders within 1 to 2 business days.

• Standard shipping within Europe usually takes 7 to 12 business days.

• All orders include a tracking number, which will be sent via email.

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Exchanges and Returns:

 

• We accept exchanges and returns within 5 days of receiving the order.

• The product must be unused, in its original packaging, and in perfect condition.

• Return shipping costs are the responsibility of the customer, unless it is an error on our part.

• To initiate a return, please contact us at: storeneonova@gmail.com.

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Payments:

• We accept payments via credit/debit card, PayPal, and other secure platforms.

• All payments are processed securely and encrypted.

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Warranty:

• Our products are carefully inspected before being shipped.

• If you receive a defective or incorrect product, please contact us within 5 days of delivery.

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Customer Service:

• You can contact us anytime at storeneonova@gmail.com or through the contact form on our website.